Frequently Asked Questions

Everything you need to know about professional-grade seaweed skincare.

Where are Repêchage products manufactured?

All of our seaweed-based skincare products are proudly developed and manufactured at our ISO 9001 certified facility in Secaucus, New Jersey, ensuring the highest quality standards.

What is the standard shipping time for orders?

Orders are typically processed within 1-2 business days. Standard shipping via UPS or USPS generally takes 3-7 business days depending on your location within the United States.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to be eligible for a refund or exchange.

Are your products cruelty-free?

Yes, Repêchage is committed to ethical beauty. We do not test our products or ingredients on animals.

Do you offer professional accounts for estheticians?

Absolutely. Licensed professionals can apply for a wholesale account through our 'Pro' portal to access backbar sizes, professional protocols, and exclusive pricing.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.